Before the Cloud: The Weight of Legacy Systems
For years, agencies operated on platforms that struggled to keep up with modern demands. Legacy systems were fragmented, hard to scale, and heavily manual, slowing down missions and burying teams in technical debt.
Across more than a decade of engagements, MERP found the same story repeated nationwide, a critical operation trapped inside systems built 20 to 30 years ago, carrying the weight of institutional memory but failing to meet today's requirements for security, mobility, transparency, and audit readiness.
Aging Public Records Systems Strain Agency Response Times
A public-sector organization's reliance on an outdated public records platform led to mounting delays and workflow bottlenecks. Requests that once took days stretched into weeks as staff navigated manual processes and unsupported technology. With limited automation and no real-time visibility, response times slowed and backlogs increased. Citizens experienced longer waits for information, while agency staff absorbed the burden of maintaining processes that could no longer scale with demand.
Public Health Agency Grapples With Decade-Old Systems
A major public health organization continued to operate critical licensing workflows across multiple legacy systems long past their intended lifespan. These platforms lacked integration and flexibility, forcing staff to rely on manual workarounds and repeated data entry. The fragmented infrastructure limited data sharing and slowed regulatory processes. As application volumes increased, the strain on internal teams grew, raising concerns around efficiency, consistency, and operational risk.
In Focus: the Metamorphosis of Modernization
MERP Systems reimagines digital transformation by starting where true modernization begins with legacy. Like a newspaper preserving the record, we study every system's original story before building its future. We honor the frameworks, processes, and paper trails that shaped today's operations. Because MERP understands the past better than anyone, we modernize the future better than everyone using the latest AI advancements to elevate efficiency and spark continuous innovation.
Gambling Commission Modernizes Licensing & Investigations with Power Platform
A statewide regulatory authority has launched a comprehensive modernization effort, replacing legacy licensing, investigative, timekeeping, and billing systems with integrated cloud solutions. Built on Microsoft Power Apps, Dynamics 365, and Power BI, the new platform now supports tens of thousands of applications annually. Early results show improved processing efficiency, stronger financial oversight, and enhanced visibility into investigative operations.
Public Health Agency Transitions From Legacy Systems To Power Apps For Statewide Licensing
A public health organization has consolidated multiple aging licensing systems into a single, secure cloud-based platform. Automated workflows and role-based access have replaced manual processing, improving consistency and data accuracy across statewide operations. The transition has reduced duplication, improved reporting, and enabled faster response times for both internal staff and external stakeholders.
Public Health Agency Overhauls Case & Fellowship Systems with Cloud Modernization
A public health agency has begun replacing legacy cases and fellowship systems with modern cloud-based solutions. The new platform centralizes submissions, automates routing, and unifies document management. Real-time dashboards now provide operational visibility that was previously unavailable, enabling teams to track progress, identify delays, and respond more quickly to mission-critical demands.
Geological Survey Agency Deploys Power Platform–Based Quality Management System
A national scientific organization has implemented an enterprise Quality Management System to replace fragmented laboratory processes. The new system integrates procedure control, competency tracking, equipment management, and audit readiness across multiple research facilities. The platform delivers standardized processes and real-time visibility, improving compliance while supporting consistent scientific operations across locations.
The Intelligent Frontier: Government Powered by AI
Where systems don't just execute processes, they think, guide, predict, and accelerate missions.
Local Government Revamps FOIA Processing with AI-Ready Power Platform System
A local government entity modernized its FOIA operations by replacing an outdated system with an AI-ready Power Platform solution. Automated intake, redaction, legal review, SLA tracking, and reporting have significantly reduced processing times. The new platform improves transparency, ensures compliance, and provides real-time visibility into request status, benefiting both agency staff and the public.
Environmental Agency Embraces Data Intelligence For Regulatory Precision
An environmental regulatory organization has begun implementing automated data quality and intelligence frameworks to support regulatory oversight. New data capture and validation processes are laying the foundation for predictive analytics and AI-supported reviews. The initiative aims to improve accuracy, consistency, and long-term decision-making across regulatory programs.
Telecom Provider Launches AI-Powered MARCOM Engine
A major telecommunications provider has modernized its marketing operations through the adoption of AI-powered analytics. By integrating Azure AI and predictive modeling, the organization now gains real-time insights into campaign performance and audience behavior. The new system enables more precise targeting and optimized media investments in an increasingly competitive market.