Modernizing Case Management for CAL FIRE
CAL FIRE deployed a cloud-based Dynamics 365 Case Management System to support Dig Safe Act investigations and reporting at scale.
Industry
State Government Administration
The Challenge
In response to the California Dig Safe Act, CAL FIRE needed to manage thousands of investigations each year and provide transparent reporting to regulators and the legislature. Legacy, manual processes could not keep up with rising case volumes, complex workflows, and strict compliance and reporting expectations.
The Solution
CAL FIRE deployed a cloud-based Dynamics 365 Case Management System to support Dig Safe Act investigations and reporting at scale.
Technologies & Services Used
Dynamics 365 Customer Service
Microsoft 365
SharePoint
Azure Active Directory
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