Streamlining Audit Management for SBA

SBA implemented a centralized case management solution to manage GAO and OIG audit recommendations more efficiently and transparently.

Industry

Government Administration

The Challenge

SBA's audit-related work for GAO and OIG was managed with manual, fragmented processes across multiple offices and external entities. Communication gaps, inconsistent approvals, and limited dashboarding made it difficult to track recommendations, monitor status, and respond quickly.

The Solution

SBA implemented a centralized case management solution to manage GAO and OIG audit recommendations more efficiently and transparently.

Technologies & Services Used

Power Apps

Power BI

Power Automate

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