Modernizing Systems for Washington State Gambling Commission (WSGC)

The Challenge

WSGC relied on outdated systems for license management, case management, timekeeping, and billing—systems that struggled to handle high licensing volumes and complex revenue management. Data was siloed, processes were manual, and security expectations had outgrown the legacy tools.

The Solution

WSGC retired multiple end-of-life systems and moved to an integrated licensing, case management, and revenue platform built on the Microsoft cloud.

Technologies & Services Used