From 4 Years to 18 Months: One Unified Microsoft Dynamics 365 Platform - Inside WSGC's Success Story

Join us for Microsoft's Top-of-Mind Tuesday session, featuring MERP Systems and their transformative work with the Washington State Gambling Commission (WSGC).

When the Washington State Gambling Commission (WSGC) set out to modernize its regulatory operations, the road ahead looked long - a 4-year implementation timeline with complex legacy systems, fragmented data, and manual processes spanning licensing, case management, finance, and compliance. 

MERP Systems delivered it in 18 months. 

Join us for an inside look at how MERP partnered with WSGC to design and deploy a unified Microsoft Dynamics 365 CE and F&O solution that digitized 140+ licensing and submissions forms, migrated ~200K customer records with zero data loss, and transformed operations for 72K+ operators - all without disrupting day-to-day regulatory functions. 

What You'll Learn: 

• How MERP architected a unified D365 CE & F&O solution tailored to state gambling regulation 

• Strategies that enabled delivery 2.5 years ahead of schedule 

• How legacy data from 5 databases and 400+ tables was migrated with zero data loss 

• Keys to digitizing and automating 140+ forms at scale 

• Lessons learned and what's next for WSGC's digital journey